Postage & Delivery Terms & Conditions
- ReNewy Living has the discretion to select the appropriate delivery service for your package
- All parcels are sent as trackable parcels, and may include a request for signature on delivery.
- The postal service provider is accountable for delivering to the accurate address (as provided by you) or designating an alternative pickup location if deemed necessary. Please note that an alternative pickup location, or any charges associated with this, is NOT the responsibility of ReNewy Living.
- Australian postal delivery providers do not offer a Fragile-only service, so there is a chance of accidental damage. To mitigate this risk, ReNewy Living takes care to wrap, box, and seal all fragile items thoroughly for secure transit. Postage and delivery costs for parcels damaged during transit are non-refundable and are the responsibility of the postal service provider. Contact Customer Service with the relevant postal service provider.
- After dispatch, it is the responsibility of the postal service provider. If you experience parcel delays or notice evident transit damage, contact the postal service provider directly. It’s important to note that ReNewy Living will not refund postage and delivery costs for parcels damaged during transit.
- Postage and delivery costs are inclusive of packaging, handling, and delivery.
- To guarantee the accurate delivery of your parcel, please provide your correct delivery details and instructions during the checkout process. An additional delivery fee will be applicable for incorrectly provided addresses. No refunds will be issued for parecels with incorrect postal addresses. ReNewy Living does not take responsibility for incorrectly addressed parcels, as per the details provided by you during checkout.
- We process and dispatch orders from Monday to Friday exclusively. Orders made on Friday, Saturday, and Sunday will be prepared for dispatch on the following Monday, unless it’s a NSW or national public holiday.
- You agree to pay for all standard delivery charges and/ or any additional costs incurred (as requested by you), irrespective of the actual perceived shipping cost.
- Orders are shipped once full payment is received by ReNewy Living.
- Postage and delivery costs are non-refundable.